So about ten days ago, I received the print proofs for Mending Heartstrings. At first, everything looked great. I mean, have you seen this cover? Even more beautiful when holding it in your hands.
Until I opened the book. Lo and behold, it was filled with weirdly small or extra-large margins and crooked pages. Instantly, my mood plummeted. And this happened on a Friday night, which was even worse. So I emailed IngramSpark, incredibly disappointed because this company is known for their terrific-quality product—and far-from-stellar customer service. When I saw the option, I also sent them a message through their new chat-answering-service-type feature. Saturday, at a more reasonable hour, I contacted them again through that live-chat feature and actually spoke to a human being.